Managed IT Services

Proactive IT that keeps your business moving

Your technology should drive growth, not slow it down. Sovran’s managed IT services provide your business with the structure, security, and support necessary to operate confidently every day. From help desk assistance to network monitoring and strategic consulting, we take a proactive approach, solving problems before they cause downtime and aligning technology with your long-term goals.

At Sovran, we act as your dedicated IT partner, combining technical expertise with practical guidance to keep systems efficient, secure, and ready for what’s next. Whether you’re a growing company or an established organization looking for stability, our team ensures your technology works as hard as you do.

Managed IT Services

Sovran’s managed IT services are designed to keep your business efficient, secure, and scalable. From proactive system monitoring to hardware procurement and network management, we handle the day-to-day details, allowing your team to stay focused on what matters most.

Co-Managed IT

For businesses with in-house IT staff, Sovran provides an extra layer of support. We partner with your internal team to share responsibility for managing systems, handling help desk requests, and maintaining network performance. Our co-managed model strengthens your existing capabilities, offering specialized expertise and 24/7 monitoring when internal resources are stretched thin.

Explore Co-Managed IT

Network & Infrastructure Management

Sovran monitors, maintains, and optimizes your network infrastructure to ensure reliable performance across all devices and locations. We handle server management, network configuration, patching, and performance testing to keep systems secure and responsive. Our proactive maintenance prevents slowdowns, outages, and costly downtime before they impact your business.

Explore Network Management

Remote Monitoring & Event Log Management

Our team utilizes advanced monitoring tools to track network health and detect irregularities in real-time. We analyze event logs, system alerts, and usage trends to identify issues early — often before users even notice a problem. This continuous oversight helps prevent outages, enhance security, and maintain system efficiency around the clock.

Explore Monitoring

Product Procurement & Licensing

Sovran simplifies technology purchasing and license management for your business. We help evaluate, source, and deploy the proper hardware and software solutions, ensuring compatibility and compliance across your systems. From Microsoft 365 subscriptions to firewalls and networking gear, Sovran manages the whole procurement process to save you time and reduce costs.

Explore Procurement

IT Support Services

Sovran’s IT Support Services are designed to keep your business productive, connected, and secure. From help desk support to Microsoft 365 management and hands-on consulting, we address your technology challenges promptly and efficiently, enabling your team to stay focused on what matters most.

Help Desk & Onsite Support

Sovran’s help desk & onsite support services give your employees fast, friendly assistance whenever issues arise. Our local technicians offer remote troubleshooting for common issues, including password resets, printer connectivity problems, and software errors. Conversely, our on-site team handles complex hardware repairs and network fixes. With responsive, reliable support available both virtually and in person, we help your team stay productive without interruption.

Explore Help Desk

Microsoft 365 Support

From email configuration to SharePoint integration, Sovran ensures your Microsoft 365 environment runs smoothly and securely. We help manage licenses, troubleshoot user access issues, and optimize collaboration tools, such as Teams and OneDrive. Whether you’re migrating to Microsoft 365 or seeking to enhance performance, Sovran’s experts offer the ongoing management and support your business needs to maximize the platform’s potential.

Explore M365 Support

IT Consulting & Projects

With Sovran’s IT consulting & projects assistance, connect strategy with execution. Our consultants work alongside your leadership team to assess current systems, identify opportunities, and implement technology that supports business growth. From infrastructure upgrades to cloud migrations and compliance initiatives, we deliver well-planned, cost-effective projects that align with your goals and keep operations running efficiently.

Explore IT Consulting

Managed IT Services FAQs

What Are Managed IT Services?

Managed IT services give your organization ongoing technology support, monitoring, maintenance, and guidance through an outside IT partner. Instead of waiting for something to break, a managed IT provider proactively monitors systems, maintains infrastructure, supports employees, and helps plan for future technology needs.

Sovran’s managed IT services can include network and infrastructure management, remote monitoring, help desk support, Microsoft 365 support, technology procurement, and IT consulting.

How Are Managed IT Services Different From Break-Fix IT Support?

Break-fix IT is primarily reactive. You contact an IT provider after a computer, server, network, or other system stops working.

Managed IT takes a proactive approach. Systems are monitored and maintained on an ongoing basis so potential problems can be identified earlier, security and updates can be managed consistently, and your organization has access to IT support when issues arise.

Can Sovran Work With Our Existing IT Department?

Yes. Sovran offers co-managed IT services for organizations that already have internal IT staff. Responsibilities can be divided based on your team’s needs, allowing Sovran to provide additional expertise, monitoring, help desk capacity, project support, or other resources without replacing your internal team.

Does Sovran Provide 24/7 IT Support?

Yes. Sovran provides a 24/7/365 IT help desk staffed by its internal team. Employees can get help with issues such as login problems, software errors, device setup, application support, and other day-to-day technology issues. On-site support is also available when an issue requires hands-on assistance.

Can Sovran Manage Microsoft 365?

Yes. Sovran provides ongoing Microsoft 365 support for applications including Outlook, Teams, SharePoint, and OneDrive. Services can include user and license management, security configuration, troubleshooting, access management, migrations, integrations, and ongoing administration.

Do We Need Managed IT Services If Our Technology Is Working Fine?

A stable environment is often the best time to take a proactive approach to IT. Managed IT isn’t only about fixing problems. Ongoing monitoring, maintenance, cybersecurity, lifecycle planning, licensing management, and technology strategy can help reduce future downtime and make it easier to plan for growth or changing business requirements.

Where Does Sovran Provide Managed IT Services?

Sovran is based in Mendota Heights, Minnesota, and supports organizations throughout the Twin Cities, Minnesota, and surrounding markets. Many IT issues can be handled remotely, while Sovran’s local team also provides on-site assistance when hands-on support is needed.