Sick of National IT Vendors? Here’s What Local Support Can Do Better

If you’re tired of the long hold times, lack of follow-up, or cookie-cutter solutions from national IT providers, you’re not alone. Many businesses across Minnesota are making the switch to local IT support, and for good reason. When it comes to protecting your systems, resolving technical issues quickly, and developing long-term strategies, having a local partner like Sovran gives you a real advantage.

At Sovran, we help businesses with tailored support solutions grounded in practical IT strategy. For personalized assistance, fill out our contact form or call (651) 686-0515.

Sovran team members in a semi-circle during a team-building activity in Mendota Heights, MN.

1. Faster Response from Real People

With national IT vendors, you often find yourself routed through multiple departments or stuck waiting for callbacks. Sovran’s locally based team responds quickly, without the runaround. We’re nearby, which means on-site support is available when remote fixes aren’t enough. And when you call, you talk to someone who knows your name and understands your business, not a random agent in a call center.

2. Custom IT Strategies Instead of One-Size-Fits-All

National providers tend to push standardized plans. But local businesses aren’t all the same, and your IT shouldn’t be either. At Sovran, we tailor your IT solutions to align with your business goals, compliance requirements, and existing infrastructure. Whether you’re a nonprofit, small business, or mid-size organization, we deliver right-sized technology that works for you now and scales with you later.

3. A Team that Knows the Local Landscape

We live and work where you do. That gives Sovran an edge in understanding the regional regulatory landscape, supply chain realities, and even common power and internet disruptions. We’re also deeply connected with other Minnesota-based vendors and partners, making collaboration and escalation faster when needed.

4. Proactive Partnership, Not Just Tech Support

We live and work where you do. That gives Sovran an edge in understanding the regional regulatory landscape, supply chain realities, and even common power and internet disruptions. We’re also deeply connected with other Minnesota-based vendors and partners, making collaboration and escalation faster when needed.

5. Supporting Local Means Stronger Community Ties

When you work with a local IT partner, you’re keeping your dollars in the regional economy — and working with a company that’s invested in the same community you are. Sovran supports Twin Cities businesses, schools, and nonprofits, and we’re proud to play a part in helping them succeed with secure, reliable technology.

Be More than a Ticket Number with Sovran IT

When you partner with Sovran, you’re not just outsourcing IT — you’re gaining a trusted local ally who understands your business, responds when you need help, and sticks around to support long-term success. We don’t treat our clients like numbers or push generic solutions. We take the time to understand your goals, audit your environment, and create a roadmap that keeps your systems secure, efficient, and ready to grow.

If you’re ready for IT support that’s personal, reliable, and just down the road, let’s talk. Fill out our contact form or call (651) 686-0515 today and discover what local service truly means.

Traci Leffner, President