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Computer boots to black screen, or doesn’t appear to boot up
Issue: A reboot didn’t take, hard drive not being seen on boot up, windows updates stuck on boot up, or shut down. Device just boots to a black screen with cursor and doesn’t go past the screen. Multiple standard reboots do not resolve. Power lights on, on the device but nothing on screen. Resolution/Things to Check: 1: Power down the device completely (Desktop/Laptop)-This is not a restart-TURN OFF 2: Attempt to boot up/turn on while holding the ‘F8’ key (most common for safe mode, some computers might be different) 3: If the computer does boot up into safe mode, log into the machine as you normally would, and allow the device to boot up. Once logged on and after device shows ready to work 4: Restart the machine 5: If the above does not work; Power down the device completely If docking station, remove from docking station Remove the battery from the device Hold down the power button for 30 seconds with the battery out of the device Wait fifteen minutes place battery back into the device For desktops usually older models-there is a reset button/fuse on the back where the power cord plugs in. Use that reset button with the power button held in. Boot up the machine If the above steps fail the first time, please repeat the above steps one time, but the last step attempt to boot to safe mode first, and if that does work, restart and the machine should now be functional as intended. Read More... Running slow? Try these!
Cause: Standard computer maintenance not being done, multiple web sites with cookies, browsing history overloaded, virus, malware, ad-aware, programs installed no longer used or obsolete - Results: Programs slow to open, internet search or use is slow, long time for boot up Resolution/Things to Check/Programs to run and steps to take: 1: Confirm all windows updates are completed After first round and a reboot, check again to see if there are more updates from windows updates and run those as well. Continue to run updates until no further updates are needed, and no more restarts needed for updates then continue to the next step 2: Clear browser histories on any browser you use; Internet explorer, firefox, chrome for all of them select all history and check all boxes that show as options. In chrome specifically set to beginning of time. Chrome: https://support.google.com/chrome/answer/95589?co=GENIE.Platform%3DDesktop&hl=en IE: https://support.microsoft.com/en-us/help/17438/windows-internet-explorer-view-delete-browsing-history Firefox: https://support.mozilla.org/en-US/kb/delete-browsing-search-download-history-firefox 3: From system tools->Accessories menu, or in windows ten you can type in the below: Disk Cleanup Disk Defragment 4: Reboot 5: If still slow at this time-Consider running a security scan, or ad-aware scan Suggested software to use for this is: malware bytes found here: https://www.malwarebytes.com/mwb-download/ Click on Free download at the bottom of the selections and follow the online instructions. Read More... Dual Monitor Not Showing w/docking station
Cause: Connection issue, cold start, driver updates, etc Result: On boot up one or both monitors do not show up on screen, or only one monitor working Resolution/Things to Check: 1: Power down the laptop 2: Remove from docking station 3: Turn both monitors off - Check all connections from monitor to docking station, confirm all connections are seated properly 4: With the device no on the docking station: Power up laptop/Once on, turn off 5: With both monitors still turned off place laptop back on docking station 6: Turn on device/Laptop 7: Once the laptop boots-login 8: Turn on both monitors Read More... Cause:
Computer cannot connect to internal network, or internet-Need IP address for troubleshooting Resolution/Things to Check:
Read More... Enabling Protected View-MSOffice
Cause: Receiving an email in outlook with a protected view attachment, no matter what the program-Excel, Powerpoint, Word, One Note etc… Resolution/Things to Check:
Read More... Office 365 Forward User’s Email
Cause: A user is no longer active at site location, and a forwarding email needs to be set up Resolution/Things to Check:
Read More... Office Error: Cannot Open File
Cause: A setting in the MS office programs: Excel, word, PowerPoint does not allow you to open an attachment Resolution/Things to Check:
Read More... Connection to Exchange Unavailable
Cause: The user profile was not set up properly the first time and so exchange doesn’t see the user’s proper setup when you try to repair the user. Errors you are likely to see: Resolution/Things to Check:
Read More... Printer Troubleshooting Standard Steps (Network & Local)
Cause: A network hiccup, power surge, bad connection, or printer reset needed, no error code noted on printer. Result: cannot print to printer, cannot connect to printer, printer is showing offline, or not ready, and device was working at last use Resolution/Things to Check/Steps are same for network or local; 1: Clear print que if necessary - Right click the printer, select “see what’s printing” if there are documents stuck in queue, select to cancel all from the document menu. 2: Power down printer 3: Disconnect power from printer: - If it is a local printer disconnect usb cable at both ends printer and device (desktop/laptop), as well as the power cord - If network printer disconnect Ethernet cable, as well as power cord 4: Power down device (desktop/laptop) I.E.: shutdown (DO NOT RESTART) 5: Wait at minimum 60 seconds from the time the device (desktop/laptop) is shut down 6: Connect power and cables back to printer - If network printer connect the Ethernet cable first, then connect the power cord - If local printer connect the usb cable to the device and the printer, then connect the power to the printer 7: Turn on the printer and let the printer boot up and wait until it says ready or ready to print 8: Turn on your device (desktop/Laptop) 9: Log in to your device allow it time to boot up then test print or start using printer Read More... |
