An outsourced I.T. solution in which Sovran co-manages your I.T. environment while your internal I.T. staff provides Tier 1 Help Desk.
​Help Desk & Support
Networking
Voice
Offsite Backup
Cloud Services
Software
Security
​Disaster Recovery​
Communication
Consulting
DarkWeb Monitoring
Co-Managed Care is designed to partner with a client's existing I.T. department for a fixed monthly fee. The client handles the basic day-to-day I.T. support activities and is the primary contact for end users. This allows companies to hire an I.T. "generalist" to support their end users and escalates the technically difficult or unresolved problems (due to skill or resource availability) to Sovran for resolution.
  • State-Of-The-Art Trouble-Ticketing System
  • 24x7x365 Tier 2 Help Desk Phone Support For a Client's I.T. Staff
  • Remote Desktop Sharing Assistance
  • Onsite Support as Needed
  • Parts Replacement
  • Reduced Costs For Instructor Led Training for IT Professionals and End User
Sovran collects client information such as name, address, email and phone numbers for the specific reason to send out email and prospect potential clients. The information is stored in a password protected CRM that is available only to internal Sovran staff. Sovran does not share or sell this data to any external source. Customers can opt out at anytime by sending an email to sales@sovran.com.