What Are IT Managed Services?
Managed services are a combination of proactive technology managment, network administration, technology consulting, and support services billed monthly as a fixed fee. The benefit of the managed services model is not the technology or the pieces but the end result provided to your company at a fixed fee. Predictable results at a predictable price.
Proactive Technology Management
Centralized Services
- Patch Management
- Anti-Spyware Management
- Spam Management
- Desktop Optimization
- Documentation
- Remote Backup
Network Administration
Dedicated Network Administrator
- Technology Checklist
- Best Practices
- Centralized Services Report Review
Technology Consulting
Dedicated VCIO
- Technology Summary
- Design Desk Resources
- Budget Planning
- Business Impact of Technology Decisions
Reactive Support Services
Customer Support Team
- Helpdesk Support
- On-Site Support
- Problem Isolation and Resolution
- “How to” Questions
- Customer Portal
- Remote Support Framework
Many companies today offer some mix of these blocks of support but few offer all four areas. Without all four the true end result is never reached. The end result is your company’s Technology Plan being in tune with your Business Plan, which will lower overall costs while increasing productivity.
Working with the right provider changes the discussion from Technology (the cool toys) to Business your needs and and how best to meet them.
Call your Sovran Manages Services Representative today to find out how we can help you towards predictable results for a predictable fee.