Sovran, a leading provider of technology solutions, announced today that they are enhancing support for Managed Services customers by providing Tier 2 Help Desk as the first level of contact to address IT problems.
Managed Services offerings from Sovran provide remote, on-site, and ongoing monitoring and maintenance of a company’s IT environment. These services are growing faster than ever as customers rely more heavily on IT support to keep their business running smoothly.
Sovran recognizes the demand from customers and the importance of providing resolutions to issues even before customers experience a problem. By elevating Tier 2 Help Desk Support as the first contact to address customer IT issues, Sovran is providing a better customer experience with the right resource the first time and with no escalation to higher support needed.
“We listened to our customers and are responding to their needs,” states Dan Anderson, Sovran’s Director of Managed Services. “Companies want to focus on their core business, not fixing IT problems. Sovran’s approach is to be proactive even before IT issues occur…and to provide the support necessary to resolve issues faster.”
Sovran’s unique approach to Managed Services provides predictable results at a predictable price.
It all begins with the first call. Contact Sovran today at 651-868-0515 or visit http://www.sovran.com.