Server and Storage
Proactive Management to Increase User Productivity by Reducing Server & Storage Downtime and Improving Performance
Server & Storage Management offers a system that monitors your infrastructure 24 hours per day 7 days per week. This real-time monitoring allows Sovran to fix the majority of the problems before they affect your business. The result is a workday uninterrupted by computer catastrophes.
| Discovery/Assessment | Support | Typical Issues Resolved |
|---|---|---|
| Inspection of desktop and server room environment
Detailed report of your current IT inventory and installed applications Assess and recommend changes to network configuration for improved security and performance Hardware assessment and recommendations |
24/7 desktop monitoring
Unlimited Tier I Help Desk Support Remote Tier II Support Onsite Engineering Support Critical Patch Updates Trend and Performance Analysis OS Updates Service Pack Rollouts Remote Maintenance |
Event log monitoring and clean up
Hardware Replacement Backup Administration and Maintenance Security Administration Printer Management Virus definition updates and scans Removal of cache to minimize network slowdown |
Additional Information: