Proactive Management to Increase User Productivity by Reducing Server & Storage Downtime and Improving Performance

Server & Storage Management offers a system that monitors your infrastructure 24 hours per day 7 days per week.  This real-time monitoring allows Sovran to fix the majority of the problems before they affect your business.  The result is a workday uninterrupted by computer catastrophes.

Discovery/Assessment	Support	Typical Issues Resolved
• Inspection of servers /     storage and server    room environment • Detailed report of your   current IT inventory   and installed applications • Assess and recommend   changes to network    configuration for improved   security and performance • Hardware assessment and   recommendations	• 24/7 desktop monitoring • Unlimited Tier I Help Desk   Support • Remote Tier II Support • Onsite Engineering Support • Critical Patch Updates • Trend and Performance   Analysis • OS Updates • Service Pack Rollouts • Remote Maintenance	• Event log monitoring and   clean up • Hardware Replacement • Backup Administration and   Maintenance • Security Administration • Printer Management • Virus definition updates   and scans • Removal of cache to minimize   network slowdown

                                                                                                                         
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