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eService
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Live Remote Assistance
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| Do you need a quick solution to a
technical problem? With our live remote-assistance tool, a member of our support
team can view your desktop and share control of your mouse and keyboard to get you
on your way to a solution. |
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How to Get Support:
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| A member of our support team will
talk with you first to determine the nature of the problem. |
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| You will find the answers to security
questions and system configuration requirements on our
FAQ page.
You can also view a
demonstration
of a screen-sharing session. |
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How It Works:
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Step
1: |
Once you are on the phone with a member
of our support team, you will be directed back to this page after your support representative
provides you with a unique connection code. You will then enter the code in the
field below and click the Click Here button to initiate the screen-sharing
session. |
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| Step 2:
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You are prompted to download a small
virus-free plug-in. |
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| Step 3:
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With your permission, your support
representative can view your screen and share control of your mouse and keyboard.
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| Step 4:
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You are in full control of your computer
at all times. You always have overriding control of your mouse and keyboard, and
you can end the screen-sharing session at any time. |
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