Proactive Management to Increase User Productivity by Reducing Desktop Downtime and Improving Performance
Desktop Management offers a system that monitors your computers 24 hours per day 7 days per week. This real-time monitoring allows Sovran to fix the majority of the problems before they affect your business. The result is a workday uninterrupted by computer catastrophes.
Discovery/Assessment
| Support | Typical Issues Resolved |
|---|
• Inspection of desktop
and server room
environment
• Detailed report of your
current IT inventory
and installed applications
• Assess and recommend
changes to network
configuration for
improved security
and performance
• Hardware assessment
and recommendations |
• 24/7 desktop monitoring
• Unlimited Tier I
Help Desk Support
• Remote Tier II Support
• Onsite Engineering
Support
• Critical Patch Updates
• Trend and Performance
Analysis
• Major OS Upgrades
• Remote Maintenance
• Hardware Refresh
|
• PC Crashes
• Email Configurations
• Virus/Spyware
Removal
• Software Application
Crashes
• Software Installations
• Connectivity Issues
• Password Administration
• Printing Issues
• Desktop Optimization
and Management |
»
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