Co-Managed is designed to partner with a client's existing I.T. department for a fixed monthly fee. The client handles the basic day-to-day I.T. support activities and is the primary contact for end users. This allows companies to hire an I.T. "generalist" to support their end users and escalates the technically difficult or unresolved problems (due to skill or resource availability) to Sovran for resolution.
Sovran's Solution For Companies With Existing I.T. Staff - Total Care: Co-Managed