An outsourced I.T. solution in which Sovran co-manages your I.T. environment while your internal I.T. staff provides Tier 1 Help Desk.
Help Desk & Support
Co-Managed Care is designed to partner with a client's existing I.T. department for a fixed monthly fee. The client handles the basic day-to-day I.T. support activities and is the primary contact for end users. This allows companies to hire an I.T. "generalist" to support their end users and escalates the technically difficult or unresolved problems (due to skill or resource availability) to Sovran for resolution.